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The Oakland Police Department's 911 ANSWERING SPEED BY MONTH

Date Posted: September 14th, 2020 @ 1:40 PM
Last Updated: September 14th, 2020 @ 2:46 PM
Oakland Police Press Release

The National Emergency Number Association (NENA) standard for 911 call processing is as follows:

90% of all 911 calls arriving at the Public Safety Answering Point (PSAP) shall be answered within 15 seconds or less. The goal of the Oakland Police Department is to answer 95% of all 911 calls within 15 seconds. 95% of all 911 calls should be answered within 20 seconds or less, which is OPD's goal. The application of the standard shall begin at the time of Call Arrival and extends to the time of Call Answer at the point when two-way communication can begin.

The chart indicates how many calls were answered within the mandate and the percentage of total 9-1-1 calls.

911 ANSWERING SPEED BY MONTH

2020 Year to Date

Total # of calls

Answered in

0-15 Seconds

Answered in 16-20 Seconds

January

12,976

72%

75%

February

18,212

70%

74%

March

17,998

73%

75%

April

17,809

70%

72%

May

19,985

65%

68%

June

19,624

59%

62%

July

19,878

55%

58%

August

18,664

62%

65%