- Notice of Tenant Protection Ordinance Information Sheet
- Aviso de Ordenanza sobre la Protección de Inquilinos/Notice of Tenant Protection Ordinance Information Sheet (Spanish)
- 租戶保護條例通知/Notice of Tenant Protection Ordinance Information Sheet (Chinese)
The TPO defines harassment as the owner doing one of the following in bad faith:
- Threaten to or interrupt, terminate, or fail to provide housing services .
- Fail to perform repairs and maintenance.
- Failing to perform due diligence when completing repairs. For example, not minimizing exposure to noise, dust, lead paint, mold, asbestos, or other building materials with potentially harmful health impacts.
- Abuse the Owner’s right of access to the rental unit.
- Remove personal property, furnishings, or any other items without the prior written consent of the tenant.
- Intimidate or threaten to report the tenant to U.S. Immigration and Customs Enforcement (ICE).
- Offer payments to a Tenant to vacate more than once in six (6) months.
- Attempt to coerce a Tenant to vacate with offer(s) of payments to vacate in addition to threats or intimidation.
- Threaten the tenant, by word or gesture, with physical harm.
- Substantially and directly interfere with a Tenant’s right to quiet use and enjoyment of the rental unit.
- Refuse to accept or acknowledge receipt of a Tenant’s lawful rent payment.
- Refuse to cash a rent check for over thirty (30) days unless a written receipt for payment has been provided to the Tenant.
- Interfere with a Tenant’s right to privacy.
- Request information that violates a Tenant’s right to privacy.
- Commit repeated acts to substantially interfere with or disturb the comfort, repose, peace or quiet of any tenant.
- Remove a housing service for the purpose of causing the Tenant to vacate the rental unit.
The TPO requires owners to post a notice of the TPO in rental units located in a building with an interior common area. The notice must be placed in at least one such common area in the building using the form prescribed by the City Staff. Notices can be found in the Additional Documents pages
Before a Tenant may file a violation of the TPO, the Tenant must first notify the Owner of the problem. The tenant must allow fifteen (15) days for the owner to correct the problem. The owner can notify the tenant that the repairs will take more than fifteen (15) days. In this case, the owner must provide a reasonable time period for completion. If the repair takes more than fifteen (15) days, the tenant may file if the owner does not take steps to start addressing the problem. The tenant may also file if the owner does not follow through to complete the repairs with reasonable diligence.