Please report active infrastructure emergencies to OAK311 by dialing 311 or (510) 615-5566. Emergencies includes downed trees or tree limbs, flooding or sewer overflows, and street signal outages. Please report all non-emergency issues online at this page.

For urgent issues, call 311 or (510) 615-5566.

How It Works

  1. An icon of an inbox with an arrow pointing into it.


    You report the issue by phone, website, app, or email.

  2. An icon of a clipboard with a piece of paper and a magnifying glass over it.


    We review your request and provide a tracking number.

  3. An icon of a tree chart.


    We assign your request to the appropriate work group.

  4. An icon of a wrench and screwdriver crossed over each other in an X pattern.


    Service is provided. Completion times vary.

Get the OAK 311 app on: